Compliance Officer

• Salary: £30,000 - £35,000 (DOE)
• Location: SuperBike Factory, Macclesfield
• Employment Type: Permanent, Full time
• Who We Are
• SuperBike Factory is Europe’s largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Since launching in 2010, we’ve grown fast and continue to expand rapidly. Our workshops are the engine room of our business, and we pride ourselves on delivering safe, road-ready bikes to every customer.
• Our Culture
• We don’t just fix bikes – we build a culture where teamwork fuels success, innovation drives change, and passion creates smiles. You’ll be trusted to take ownership, encouraged to keep learning, and supported by a team that’s got your back.
• Overview

Summary

• The Compliance officer will ensure business processes and procedures are in line with regulatory requirements. Compliance officer works closely with sales and aftersales team, auditing their processes, ensure consistency and compliance and deals with escalated customer enquiries.

What You’ll Be Doing Day-to-Day

• Conduct weekly and monthly Quality Assurance (QA) checks across business functions, ensuring all activities meet the required standards and adhere to regulatory requirements.
• Ensure accurate completion of QA reviews and store documentation in accordance with business requirements.
• Respond to and or investigate all regulated complaints & build case file (the FCA have imposed a pause on sending a resolution or final response communication until the pause has been lifted).
• Monitor and review complaints handling across the sales team to ensure consistency, timely responses, adherence to internal procedures, and delivery of good customer outcomes.Identify and communicate any risks or areas of non-compliance to relevant individuals and department managers efficiently and effectively.
• Conduct root cause analysis to identify trends, patterns, and potential risks across teams.
• Make recommendations for further reviews, training, and improvements to business processes.
• Assist in the training accreditation process for new starters, ensuring they are competent in their roles and compliant with company policies and regulations.
• Deliver feedback and coaching to employees where necessary, ensuring continuous improvement in their adherence to policies and regulations.

What We’re Looking For

Essential

• Experience conducting Quality Assurance (QA) checks across multiple business areas.
• Demonstrated understanding of compliance monitoring, risk identification, and root cause analysis.
• Experience producing MI (Management Information) reports and analysing QA data to identify trends.
• Experience in complaints handling, including investigating complex and third-party complaints.
• Strong understanding of regulatory frameworks (FCA, UK GDPR, DPA 2018, DUAA 2025) and QA best practice.
• Excellent analytical, investigative, and problem-solving skills.
• Strong written and verbal communication skills with the ability to summarise findings clearly.

Desirable

• Experience processing Individual Rights requests (e.g., DSARs, Erasure, and Unsubscribe requests) and managing a data protection inbox.
• Experience providing coaching and feedback following QA reviews.
• Experience within the automotive, finance, or regulated industry.
• Experience supporting training accreditation and competence frameworks.
• Experience liaising with external stakeholders such as the Financial Ombudsman Service (FOS) or lenders.

Benefits

• Netflix Membership
• Discounted Gym Membership
• Group Life Assurance
• Staff Discount on Bikes and accessories
• Cycle to Work Scheme
• Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
• Enhanced Maternity, Paternity, and Sickness Pay
• Sales Manager / Business Manager / Transaction Manager / Sales Controller
• Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
• We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check.
• NB. Employment credit searches will not affect your credit rating.